IT Technician - Level 1

Are you a bilingual IT specialist who enjoys helping colleagues and finding solutions as challenges arise?

Ecosystem is seeking a curious and courteous self-starter to join our IT team, with the primary role of responding to our staff’s requests for technical assistance.

Responsibilities

  • Respond to our staff’s requests for IT assistance (phone calls and Helpdesk tickets)
  • Prioritize requests based on their level of urgency
  • Offer a speedy, polite and high-quality service to our staff
  • Forward level 2 and 3 requests to colleagues with the required experience
  • Prepare workstations, laptops, tablets, cellphones, etc. for our staff
  • Contribute to the continuous improvement of the IT team’s best practices
  • Write and update technical documentation for our staff (tutorials)
  • Perform all related and relevant tasks that lead to professional development

Candidate Profile

  • IT diploma or equivalent experience
  • Minimum one year of relevant experience

Qualities

  • Sense of responsibility, initiative and autonomy
  • Interest in teamwork and staff services
  • Ambition and desire to learn
  • Strong writing skills
  • Bilingual (English and French)

Conditions

You will hold a full-time position at Ecosystem. We create a stimulating work environment for motivated individuals, making it a place where brilliant ideas are nurtured.

Ecosystem is an equal opportunity employer offering a competitive compensation package including health insurance and a retirement plan. We encourage a healthy work-life balance and offer flexible schedules. We will also provide you with a laptop and cellphone.